Mottern Masonry Design
warranty
At Mottern Masonry Design, we take great pride in our work. To maintain our commitment to our customers and guarantee the excellent qualify of our work, Mottern Masonry Design offers the following warranties:
New Installations - BRICK, STONE, AND BLOCK
Mottern Masonry Design offers a 5 year warranty on all properly-maintained new installations at no additional cost. Most competitors only offer a 3 to 4 year warranty. For new installations on a crushed gravel or sand base, we offer a 1 year warranty.
CONCRETE, Repairs, And Veneers
Mottern Masonry Design offers a 1 year warranty on all concrete work (including stamped concrete), repair work, and installations of brick and/or stone veneers over existing concrete bases. Hairline cracks are not covered under warranty. Color variations in concrete are standard; therefore, although we strive to achieve the best results possible, Mottern Masonry Design does not guarantee identical color, nor that concrete and cement colors will always be the same. Mottern Masonry Design cannot guarantee against any imperfections in concrete and cement surfaces.
warranty Details
Should a defect in workmanship arise during the warranty period, Mottern Masonry Design will perform repairs as appropriate to the problem area(s) at no cost to the client.
Normal wear and tear to materials is not covered under warranty. Items covered under warranty include broken, cracked, or deteriorated joints and loose or cracked stones or bricks, within reason. Mottern Masonry will relay loose bricks or stones. For cracked mortar joints, Mottern Masonry will grind out and regrout the cracked joint. Concrete cracks 1/2" or larger will be cut out and filled with cement.
The following are not covered under warranty: Deterioration of joints or masonry surfaces due to over-exposure from water, mold, fungus, and/or fire; Damage due to use of salt or any chemical to clear or remove ice or snow from the surface; Partial or complete collapsing of the structure from any act of god (including hurricane, lightening, tornado, flood, fire, earthquake, etc.); Cracking in masonry surfaces due to settling, shifting, abuse from new construction near location of our work; Damage resulting from collisions (human or mechanical); Damage due to improper use of structure (heavy machinery or large delivery trucks). For concrete work, the following are not covered under warranty: Hairline cracks, spalling or slab shifting due to water, snow exposure, and salt, chemicals, and de-icers.
Warranty is void if balance is not paid in full upon completion of the original scope of work as quoted.
All flatwork, including patios, driveways, and walkways, is installed with fall for water runoff; however, small areas of water may still pool. This is the nature of the materials.
Normal wear and tear to materials is not covered under warranty. Items covered under warranty include broken, cracked, or deteriorated joints and loose or cracked stones or bricks, within reason. Mottern Masonry will relay loose bricks or stones. For cracked mortar joints, Mottern Masonry will grind out and regrout the cracked joint. Concrete cracks 1/2" or larger will be cut out and filled with cement.
The following are not covered under warranty: Deterioration of joints or masonry surfaces due to over-exposure from water, mold, fungus, and/or fire; Damage due to use of salt or any chemical to clear or remove ice or snow from the surface; Partial or complete collapsing of the structure from any act of god (including hurricane, lightening, tornado, flood, fire, earthquake, etc.); Cracking in masonry surfaces due to settling, shifting, abuse from new construction near location of our work; Damage resulting from collisions (human or mechanical); Damage due to improper use of structure (heavy machinery or large delivery trucks). For concrete work, the following are not covered under warranty: Hairline cracks, spalling or slab shifting due to water, snow exposure, and salt, chemicals, and de-icers.
Warranty is void if balance is not paid in full upon completion of the original scope of work as quoted.
All flatwork, including patios, driveways, and walkways, is installed with fall for water runoff; however, small areas of water may still pool. This is the nature of the materials.